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4. Support Issues

When issues occur with crossware Mail Signature they generally fall within one of the following categories:

1. Problem with the Signature within the Signature Configuration database. ie. getting the formatting correct.
2. Problem with email when it's received by another user. i.e. the email contains odd characters.
3. Issue with the server. i.e Signatures not getting appended as expected.

The articles below contain information on how to fix certain support issues.

To help resolve the issue support may require a support copy of your esig.nsf database or a copy of emails with or without a signature appended.
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